Monks Coffee

Review

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  User

  Nice view

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  User

  Ok

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  User

  Sun, 15/03/20, 14:00
  Overall, this is a nice quiet spot secluded from the mall. It's a nice place to sit in. The items in the menu looks amazing and they offer a wide selection of dessert too. Would maybe revisit from time to time.
  Ambiance ☆☆☆☆▪︎
  Seating Area is nice and the water fountain is relaxing (despite the dirty cloudy colour). Lighting is also good and the atmosphere is comfortable.
  Drinks
  They offer a very wide variety of drinks in the menu and there are a lot to choose from.
  Capuccinno ☆☆☆☆▪︎
  From the taste and aroma, I could tell that the roasting, grinding, and brewing created a perfectly balanced cup of capuccinno with a bold body and chocolate like note. The serving temperature was also perfect. However, as you could observe from the picture uploaded, they dared serve a cup with a very bad looking latté art.
  Service ☆☆☆▪︎▪︎
  The drink was served promptly and service was quick and on point. However, when I complained about the cup, all the waitress said was, "what's wrong with it?" and proceeded to approach her other staff and started whispering and looking at me. There were no actions or apologies done at all.
  I was apalled.
  To the Management:
  You have excellent coffee and menu, there is no doubt about it. Your barrista is also talented in brewing. However, please come to a common ground with all your staff to discuss what can and cannot visually be served. Also, please work on how to deal with customer complains with your staff. In my case, the waitress should have apologised in the first place and ask if I would like my cup to be replaced. I sincerely hope you can continuously improve your service level. All the best 🤙

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  User

  
  Tempat bersih, tp untuk parkir agak susah. Untuk rasa lumayan dengan harga yang terjangkau.

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  User

  
  Kopinya lumayan enakk

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  User

  
  Pesanan cireng sama sosis bakar aja sampai 1/2 jam blm selesai. Jangan bikin pelanggan kecewa dong, apalagi ini pesanan online. Nggak banget deh.

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  User

  
  Cukup bagus sih tempatnya untuk nongkrong dan ngumpul

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  User

  
  Ngopi dulu biar gk salah paham